User guide

Start joining from the home page

1. 1Press “Join now” at the top of the page.
2. 2If unsure about your category press “Find the right membership for you” and answer the five questions.
3. 3Review the “Membership categories” section and press “Compare categories” to see them side by side.
4. 4Press “Create account” in the “Member portal” section to begin your application.

Quickly verify a membership or certificate

1. 1Scroll to “Verify any membership or certificate”.
2. 2Press “Verify now” to open the public verification page.
3. 3Enter the number or scan the QR code — no account needed.

Choose and compare categories

1. 1Use “Filter by stage”: “All”, “Student”, “Graduate”, “Practitioner” or “Expert / leader”.
2. 2Press “Compare” on two or more cards to show the comparison tray.
3. 3Press “Details” to read the category's requirements and documents.
4. 4Press “Join now” on the right category to start applying.

Get a recommendation

1. 1Answer “What's your current situation?” then “Highest qualification?”.
2. 2Complete years of experience, specialty and main goal.
3. 3Read “Our recommendations”; the top one is marked “Best fit” with “Why it fits” and “What you'll need”.
4. 4Press “Start registration” or “View details”, or “Retake” to try other answers.

Compare just the differences

1. 1Add or remove categories with “Remove” above each column.
2. 2Turn on “Highlight differences only” to hide identical rows.
3. 3Press “Start application” under the category you choose.

Prepare before you apply

1. 1Read “Before you start”: number of documents, fill time and decision time.
2. 2Check “Eligibility” and “Required documents” (PDF or image up to 5 MB).
3. 3See “How to apply”: create account → fill the form → upload documents → pay → decision.
4. 4Press “Start application”, or “Compare with another category” if unsure.

Find a suitable event

1. 1Type in “Search for a course, conference or topic…”.
2. 2Filter by type, attendance mode, city, CPD hours and member price.
3. 3Switch the view between “Grid”, “List” and “Calendar”.
4. 4Open an event card for details and registration.

Register for the event

1. 1Press “Register now” on the price card.
2. 2In “Choose ticket type” pick “Association member”, “Student” or “Non-member”.
3. 3Complete “Your details”: job title, dietary needs and notes, then “Continue”.
4. 4Choose the payment method and press “Pay” — or “Confirm registration” for free events.
5. 5From “Confirmation” keep the ticket: “Add to calendar”, “Download ticket PDF” or “View in my events”.

Join the waitlist

1. 1When “Sold out”, press “Notify me when a seat opens”.
2. 2Enter your email and confirm; your expected position appears.
3. 3When a seat frees up it's held for you for 24 hours.

Verify by number

1. 1Choose “Membership” or “Certificate or credential”.
2. 2Enter the membership number (e.g. SMA-MP-004812) or the certificate number / code.
3. 3Press “Verify” and read the result, status and dates.

Verify by scanning a QR code

1. 1Press “Scan QR code”.
2. 2Press “Allow camera” and point it at the code.
3. 3If the camera can't be accessed, enter the number manually.

Find a professional

1. 1Type in “Name, employer or title…”.
2. 2Filter by specialty, city and professional credential.
3. 3Press “Verify membership” on a card to confirm it's valid.

Register your interest

1. 1Enter full name, email and mobile number.
2. 2Select “What interests you?”.
3. 3Consent to contact and press “Register my interest”.
4. 4Use the “Continue your application” link in your email any time.

Get to know the association

1. 1Read “Our mission”, “Our vision” and “Our values”: integrity, excellence, partnership, sustainability.
2. 2Browse “The logo story” and “Milestones”.
3. 3Press “Join now” or “Contact us” in “Be part of the story”.

Find an answer

1. 1Type your question in “Search articles and FAQs…”.
2. 2Open an article from results or “Most read articles”.
3. 3Rate the article with “Yes” or “No”.
4. 4If you didn't find your answer press “Contact us”.

Send an enquiry

1. 1Fill name and email, then choose a subject.
2. 2Write your message (10+ characters) and press “Send”.
3. 3Keep the ticket number; the reply arrives by email within a working day.

Get the app

1. 1Open the page on your phone, or scan the code under “Scan with your phone camera” if you're on a computer.
2. 2Press the button for your device: “Download on the” App Store or “Get it on” Google Play.
3. 3Open the app and sign in with your website account — your card and requests are waiting.

Explore the features before installing

1. 1Scroll to “Everything you need, built for mobile”.
2. 2Press a tab such as “Offline card”, “Document capture” or “CPD” to see how the screen looks on a phone.
3. 3Read the points beside the picture to see what each part does.

Pay by card or mada

1. 1Check the invoice summary: amount, “Link valid until” and “Reference”.
2. 2Under “Payer details” choose “Individual” or “Organisation” and check “Full name” and “Email” (the receipt goes there).
3. 3Press “Continue to payment” then choose “mada” or “Credit card”.
4. 4Enter “Card number”, “Expiry” and CVV.
5. 5Tick the agreement to the “terms of use” and refund policy, then press “Pay” with the amount.
6. 6Complete 3-D Secure if your bank asks, then press “Download receipt” when “Payment successful” appears.

Pay by bank transfer

1. 1Choose “Bank transfer” under “Payment method”.
2. 2Transfer to the “Beneficiary” and “Bank” shown, and put the “Reference (required)” in the transfer details — copy it with “Copy”.
3. 3Press “Upload transfer proof” and attach a PDF or image (up to 10 MB).
4. 4Accept the terms and press “Submit transfer proof”; Finance confirms it within one working day.

Pay on behalf of your company

1. 1Under “Payer details” choose “Organisation”.
2. 2Enter “Organisation name” and “VAT number” (15 digits starting with 3) so the tax invoice is issued in its name.
3. 3Continue to payment as above.

See what we collect and why

1. 1Start with the four cards at the top: “We never sell your data”, “Hosted in the Kingdom”, “You're in control” and “We keep only what's needed”.
2. 2Choose “Data we collect” from “On this page” to see it in a table: category, examples and source.
3. 3Move on to “Why we use your data” and “Who we share data with”.

Contact the data protection officer

1. 1Scroll to “Questions about this document?”.
2. 2Press “Contact form” or email the address shown; the officer replies within 5 working days.

Save a copy or follow updates

1. 1Press “Print / save PDF” to keep a copy.
2. 2Open “Version history” to see what changed, and turn on “Notify me of updates” for alerts.

Find out when you get a refund

1. 1From “On this page” choose “Fees and refunds”.
2. 2Read the “Status” / “Refund” table: rejection is a full refund within 14 working days, cancelling an event 7+ days ahead is a full refund, under 7 days is 50% or a seat transfer.

Record your acceptance of the current version

1. 1Read the terms to the bottom.
2. 2If you see “Your acceptance of this version hasn't been recorded yet”, press “I agree to the terms”.
3. 3“Thanks, your acceptance is recorded” appears and the date and channel are saved.

Tune the display to suit you

1. 1Under “Display options” change “Text size” with the slider.
2. 2Turn on what you need: “High contrast”, “Comfortable spacing”, “Underline links” or “Stop motion”.
3. 3See the effect in “Live preview” and press “Reset” if you don't like it.

Report an accessibility barrier

1. 1Press “Report a barrier” to open “Report an accessibility barrier”.
2. 2Enter “Page or service” and pick your assistive technology, such as “Screen reader” or “Keyboard only”.
3. 3Describe in “What happened?” what you tried and what stopped you (at least 10 characters).
4. 4Press “Send report”; you get a reference number and a reply within 2 working days.

Get notified when we're back

1. 1Enter your address in “Email”.
2. 2Press “Notify me”; we'll email you the moment service resumes.

Do something urgent during maintenance

1. 1Check “Still available during maintenance”.
2. 2To verify a certificate press “Verify a certificate”, or show your card from the app offline.
3. 3For urgent cases use the contact shown at the bottom of the page.

Sign in with Nafath

1. 1Press “Sign in with Nafath”.
2. 2Open the Nafath app and pick the number shown.
3. 3Wait for confirmation; you're taken to the portal.

Sign in with a password

1. 1Choose email or mobile and enter it.
2. 2Enter your password; tick “Remember this device for 30 days” on a personal device.
3. 3Press “Sign in”. Forgot it? Press “Forgot password?”.

Create your account

1. 1Press “Register with Nafath” to fetch your name and ID — or continue manually.
2. 2Enter first name, family name, email, mobile and password.
3. 3Under “Consents” accept the terms and privacy policy, then press “Continue”.
4. 4Enter the code sent to your mobile and press “Verify”.
5. 5From the welcome screen press “Apply for membership” or “Go to the portal”.

Reset your password

1. 1Choose email or mobile and enter the registered value.
2. 2Press “Send verification code”.
3. 3Enter the code and press “Verify”.
4. 4Enter the new password and confirm it, then “Save password”.
5. 5Press “Sign in” with the new password.

Sign in with Nafath

1. 1The “Sign in with Nafath” page shows a large number under “Choose this number in the Nafath app”.
2. 2Open the Nafath app on your phone and pick the same number among the options.
3. 3Confirm with fingerprint or face recognition.
4. 4When “Identity verified” appears, review the details and press “Continue to the portal”.

If the request doesn't arrive or times out

1. 1Press “I didn't get it” to re-send to the Nafath app.
2. 2If “The request timed out” (2 minutes) appears, press “Send a new request”; a different number will show.
3. 3If Nafath is unavailable, press “Sign in with email or mobile” and try again later.

Complete sign-in verification

1. 1Pick a “Verification method”: “Authenticator app”, “Passkey”, “SMS” or “Recovery code”.
2. 2Enter the 6-digit code (or press “Use passkey” and confirm with your fingerprint).
3. 3Keep “Remember this device for 30 days” on only if it's your personal device.
4. 4Press “Verify and sign in”.

If the code doesn't arrive

1. 1Wait for “Resend in” to finish, then press “Resend code”.
2. 2Or switch method, including “Recovery code” (10 characters, single use).
3. 3If you lost every method press “Contact your administrator”.

Confirm yourself for a sensitive action

1. 1“Confirm it's you” appears even if you're signed in.
2. 2Enter the code and press “Confirm”.
3. 3Finish the change within 10 minutes without another check; an alert goes to your email and mobile.

Complete a task from the “Task center”

1. 1Go to the “Task center” panel; tasks are ordered by priority, each with its deadline.
2. 2Read the reason under each title, e.g. “Complete your application correction”.
3. 3Press the action button next to the task: “Fix now”, “Pay”, “My plan” or “Rate”.
4. 4Finish the action on the screen that opens, then come back home for the remaining tasks.

Rate a course you attended

1. 1Press “Rate” next to “Rate Blasting Engineering Fundamentals”.
2. 2Pick your score under “How was it overall?”.
3. 3Optionally write a note in “What could be better?”.
4. 4Press “Send rating”; the task closes automatically. Choose “Later” to postpone.

Jump to a common service

1. 1Scroll to “Quick links”.
2. 2Pick a service: “Renew membership”, “Upload a document”, “Submit CPD activity”, “New application” or “Contact support”.
3. 3Note the hint under some links, such as when renewal opens or that your ID expires soon.

Finish your first urgent task

1. 1Open the “Task center” and look at the first group, “Needs you now”: items due within 7 days or marked urgent.
2. 2Read the reason under the title and note the deadline, such as “in 3 days” or “overdue”.
3. 3Press the action button beside the task (e.g. “Fix now” or “Pay”) to open the right screen.
4. 4Finish the action there; the task will move to “Recently completed” on its own.

Snooze an optional task

1. 1Press the “Options” (three dots) icon on the task card.
2. 2Pick a snooze: “Until tomorrow”, “For 3 days” or “For a week”.
3. 3Changed your mind? Press “Undo” in the notification, or open Options and choose “Unsnooze”.

Search and filter your tasks

1. 1Type a task title or request number into “Search tasks or a reference…”.
2. 2Pick a type from the filter pills, or turn on “Mandatory only” to see what can't be snoozed.
3. 3Turn on “Show snoozed” to see what you postponed, and press “Clear filters” to return to all.

View an item and add it to your calendar

1. 1Choose “Month” or “Agenda” at the top.
2. 2Press an item to open its details: “Time”, “Location”, “CPD hours” and “Status”.
3. 3Press “Add to calendar” to download a file that adds it to your device calendar.

Subscribe so it updates itself

1. 1Press “Subscribe (ICS)” at the top, or copy the link from the “Sync with your calendar” card.
2. 2Paste the link into your calendar app (Google, Apple or Outlook) as a subscribed calendar.
3. 3New dates and changes will appear there without any further work.

Show only certain kinds of dates

1. 1Press the category chips under the title: “Events & training”, “Membership”, “CPD deadlines”, “Payments”, “Credentials”, “Documents”, “Correction deadlines”.
2. 2A bright chip is shown, a faded one is hidden; press again to toggle.

Share your year card

1. 1Press “Share your story” at the top to jump to “Your share-ready card”.
2. 2Pick the “Card style”: “Dusk” or “Sand”.
3. 3Press “Download image”, “LinkedIn” or “Copy link” as you prefer.

Read your year chapter by chapter

1. 1Start with the top numbers: CPD hours, events, certificates and peers met.
2. 2Scroll the chapters: “Professional development”, “Events & training”, “Credentials & certificates”, “Highlights”.
3. 3Press “Explore benefits” in Highlights to see how your membership saved you money.

Get ready for next year

1. 1Scroll to “Get ready for 2027”.
2. 2Press “CPD plan” to set your goal, “Calendar” for dates, or “My membership” to review renewal.

Share proof of membership

1. 1Press “Share” under the digital card.
2. 2Choose “Link valid for”: “24 hours”, “7 days” or “30 days”.
3. 3Under “What the recipient sees” pick extra fields; “Name, number and status” is always included.
4. 4Press “Create link”, copy it with the copy button, send it, then press “Done”.

Save or download your card

1. 1Tap the card to flip it and show the verification QR.
2. 2Press “Wallet” to add it to your device wallet; it updates automatically on renewal.
3. 3Press “PDF” to download a copy of the card.

Check renewal readiness

1. 1Review “Expires”, “Renewal opens” and “Auto-renew” in the membership summary.
2. 2Press “Renewal readiness” or the “Renewal” button at the top.
3. 3Complete any required items on the Renew membership screen.

Renew your membership

1. 1Review the “Renewal readiness” panel; if an item needs action press its button, e.g. “Update ID”.
2. 2Choose the “Renewal term”: “1 year” or “2 years — save 10%”.
3. 3Optionally turn on “Auto-renew” for SAR 25 off and a reminder before each renewal.
4. 4Review the amount summary, then tick “I confirm my details are accurate and accept the membership bylaws.”.
5. 5Press “Pay & renew” to complete payment.
6. 6When “Your membership is renewed” appears, press “View my card” to see the new expiry.

Fix an item that isn't ready

1. 1Find the item flagged in “Renewal readiness” (the panel shows how many items need action).
2. 2Press the item's button, e.g. “Update ID” when your National ID is about to expire.
3. 3Once every item is done, “All set — continue below” appears and payment is enabled.

Submit an upgrade request

1. 1In the “Category” step choose the target and review the “Quick comparison” (fee, CPD hours, designation, review time).
2. 2In “Eligibility” read each requirement against your current status, then press “Continue”.
3. 3In “Fees” choose “Pay the pro-rata difference now” or “New fee at next renewal”.
4. 4In “Documents”, verified files from your vault are attached automatically; upload only what's missing.
5. 5In “Review” check “From”, “To” and “Due now”, and tick the confirmation box.
6. 6Press submit (or “Submit & continue to payment” if a difference is due), then “Track request”.

Apply before meeting every requirement

1. 1If you see “You meet X of Y requirements”, note the expected date for full eligibility.
2. 2Write your key achievements in “Justification for exceptional review” (at least 20 characters).
3. 3Continue; “Review type: Exceptional review” will show at the end.

Use an offer

1. 1In the “Benefits & offers” tab, search “Search a partner or offer…” or pick a category chip.
2. 2Open an offer to read “How to redeem”, “Terms” and “Valid until”.
3. 3If it has a code press “Reveal code” then “Copy”; if “Auto-applied” you need nothing.
4. 4After using it press “I used this benefit” so it counts in your value report.

Invite a colleague

1. 1Open the “Referrals” tab to find the “Member referral programme”.
2. 2Copy your link or share it by “WhatsApp”, “Email” or show the “QR code”.
3. 3Or type the “Colleague's email” under “Invite directly” and press “Send”.
4. 4Follow your invite in “Referral history” and your reward in “Your rewards”.

Invite employees

1. 1Press “Invite employees” at the top.
2. 2Choose “By email” and enter “Email addresses” separated by commas or new lines, or a “CSV file” with name, email and category columns.
3. 3Choose the “Sponsored category” and make sure you don't exceed the available seats.
4. 4Press “Import & send”; invites appear under “Pending invitations” where you can “Resend” or “Revoke”.

Check team readiness

1. 1Open the “Readiness map” tab.
2. 2Read each cell's colour: “On track”, “Needs a push” , “Behind” or “Not shared”.
3. 3From the “Team” tab open an employee and press “Send reminder” or “Book a training seat”.

Pay an invoice and get the statement

1. 1Open the “Billing” tab and review “Organization invoices” (invoice, PO, due, amount).
2. 2Open the invoice, then press “Pay invoice”.
3. 3For the full picture press “Download statement PDF”.

Submit a membership application

1. 1In the “Category” step pick one under “Choose your category”, then press “Next”.
2. 2Review the pre-filled “Personal details”, edit only what changed, then press “Next”.
3. 3Fill “Professional details” such as “Employer”, “Job title” and “Years of experience”, then the “Category details” questions.
4. 4In “Documents” press “Attach all from vault”, or “From vault” / “Upload” for each document.
5. 5In “Review & declare” check the “Readiness check” and press “Edit” to fix any section.
6. 6Tick the declaration, press “Submit application”, and keep the reference number shown.

Attach a document from your vault

1. 1In “Documents”, find an item marked “Available in your vault”.
2. 2Press “From vault” to attach it in one tap.
3. 3To replace it press “Remove”, then “Upload” to pick a new file.

Find requests waiting on you

1. 1Press the “Needs you” tab.
2. 2Check the “Next step with” column; “You” marks requests that need your action.
3. 3Press “Fix now” to open the request and complete what's needed.

Search for a request

1. 1Type the number or type in “Search by number or type”.
2. 2Pick a tab: “All”, “In review” or “Closed”.
3. 3Press “Details” next to the request to see its full timeline.

Start a new application

1. 1Press “New application” at the top.
2. 2Complete the wizard steps on the New membership application screen.

Send the requested correction

1. 1Go to “Only what's requested”, read the reviewer's note on each item and note the “… days left”.
2. 2For the employer letter press “Upload stamped copy” or “From my vault”; the “New version” appears next to “Current version (rejected)”.
3. 3For the start date pick the correct date, then press “Confirm this date”.
4. 4Make sure “Everything is ready to send.” shows, then press “Resubmit for review”.
5. 5“Correction sent” appears and the request status changes to “Under review”.

Withdraw the request

1. 1Press “Withdraw request” at the bottom.
2. 2Read the “Withdraw this request?” notice — the request closes and paid fees aren't refunded.
3. 3Press “Yes, withdraw” to confirm or “Keep it” to keep the request.

Log an external CPD activity

1. 1Press “Log external activity” at the top.
2. 2Fill “Activity title”, “Provider” and “Activity type”, noting the cap and room left for that type.
3. 3Set “Start date”, “End date” and “Hours”.
4. 4Attach the required “Evidence” and write “What did you learn?” in two sentences.
5. 5Press “Submit for review”, or “Save draft” to finish later.

Build a plan to close the gap

1. 1Press “Open gap planner” in the “Where you stand” panel.
2. 2Press “Add” on the suggested events that suit you.
3. 3Watch “Your plan covers” until “Your plan completes the cycle” appears.
4. 4Press “Event details” to register.

Download the official transcript

1. 1Press “Preview transcript” to see the “Official CPD transcript preview”.
2. 2Press “Download PDF”, or choose from “Export”: “Signed PDF” or “Excel sheet”.

Handle a rejected activity

1. 1Filter the “Activity ledger” and open the rejected activity.
2. 2Read the “Reason for rejection” or “Reviewer note”.
3. 3Press “Appeal with new evidence” and attach proof, or “Ask support”.

Check eligibility and apply for a credential

1. 1Press “Check eligibility” or “Apply for a credential” at the top.
2. 2Pick the credential in the “Eligibility pre-check” dialog; its validity and yearly CPD hours appear.
3. 3Review the result: how many requirements are met and which are missing.
4. 4Press “Start application” to save a draft in My requests, or “Close”.

Share or verify a certificate

1. 1Go to “My certificates”.
2. 2Press “Share” on the certificate, then “Copy” to copy the verification link.
3. 3Press “Open verification page” to see what others see, or have them scan the QR.
4. 4Press “Download PDF” to save it, or “Download all” for every certificate.

Renew a credential nearing expiry

1. 1Check “Renewal readiness” on the credential card; it shows missing hours and days left.
2. 2Press “Finish hours & renew” to go complete the hours.

Apply for a credential

1. 1In the “Credential” step pick a card; a “Likely eligible” badge means you qualify.
2. 2Press “Check eligibility”; we check your profile, documents and CPD automatically.
3. 3In “Application” enter the “SCE membership number” and “Grade” and upload the “Licence copy”.
4. 4Add “Referees” with name and email via “Add referee” and write the experience summary.
5. 5In “Review & pay” choose the payment method, tick the confirmation and press “Submit application”.

When you see “Not eligible yet”

1. 1Read the suggested actions under the result and complete them (e.g. upload a document or add CPD hours).
2. 2Re-run “Check eligibility”, or press “Remind me” and we'll tell you once you're eligible.

Confirm a held seat by paying

1. 1In “Upcoming”, find the event showing “Seat held until 11 Oct”.
2. 2Press “Pay now” or “Pay to confirm”.
3. 3Complete payment on the secure checkout screen to confirm your seat.

View your ticket and add it to your calendar

1. 1Press “Ticket” on the upcoming event.
2. 2Show it at the door, or press “Download PDF” or add it to Apple Wallet.
3. 3Press “Calendar” and choose one, e.g. “Apple / .ics file”.

Cancel or transfer your seat

1. 1Press “Cancel or transfer” to open “Manage your seat”.
2. 2To transfer press “Transfer seat”, enter the “Recipient's membership no. or email”, then “Transfer”.
3. 3To cancel review “Amount paid” and “Refund”, then press “Cancel registration” and “Yes, cancel my registration”.

Evaluate an event and get your certificate

1. 1In “Past”, press “Evaluate” on the event.
2. 2Choose your “Overall rating” and answer “Was the content useful for your work?”.
3. 3Optionally add “Notes for the organisers”, then press “Submit & get certificate”.
4. 4When “Your certificate is issued” appears, press “View certificate” or “CPD ledger”.

Upload a new document

1. 1Press “Upload document” at the top.
2. 2Choose the “Document type”, e.g. “National ID” or “Employer letter”.
3. 3Enter “Issue date” and “Expiry date” if any (optional).
4. 4Attach the “File” and press “Save to vault”; it's scanned automatically before saving.

Upload a new version of a document

1. 1Click the document to open its preview.
2. 2Review “Status”, “Expires”, “Version history” and “Used in”.
3. 3Press “New version” and upload the updated file.

Find documents that need attention

1. 1Read the “… documents need attention” alert at the top.
2. 2Pick “Expiring soon” or “Needs correction” from the status filter.
3. 3Type in “Search documents” to narrow results, or press “Reset” to clear filters.

Pay a due invoice

1. 1Review the due invoice card at the top and its “Due in … days”.
2. 2Press “Pay now” to go to secure checkout, or use the “SADAD” number shown.
3. 3Press “Invoice” to see its details before paying.

Download an invoice or receipt

1. 1In the “History” panel choose “Invoices”.
2. 2Click the invoice to open “Invoice preview”.
3. 3Press “Download PDF” or “Print”. To get every invoice at once press “Download all”.

Retry a failed payment

1. 1Press the “Failed” filter; the list switches to “Payments”.
2. 2Review the payment, its method, date and amount.
3. 3Press “Retry” to pay again.

Pay by card

1. 1Review the order summary on the side, e.g. “Event registration” and the “Invoice” number.
2. 2Choose the “Payment method”: “mada card” or “Visa / Mastercard”.
3. 3Enter the “Card number”, “Name on card”, “Expiry” and the 3 digits on the back.
4. 4Optionally tick “Save card for future payments”.
5. 5Press “Pay …” and keep the page open until “Payment complete — your seat is confirmed” appears.

What to do when the bank declines

1. 1Read “Your bank declined the payment — nothing was charged” and the bank's reason.
2. 2Press “Try again” after fixing the details or choosing another card.
3. 3Or press “Use Apple Pay”, or pay via SADAD with the invoice number.
4. 4If it persists press “Contact support”; your seat stays held until 11 Oct.

Pay with Apple Pay

1. 1Choose Apple Pay under “Payment method” (“One touch”).
2. 2Press “Pay …” and confirm with Face ID or Touch ID on your device.

Catch up on unread notifications

1. 1Press “Unread” to see only new notifications.
2. 2Press “Open” on a notification to go to its screen.
3. 3Press “Mark all read” when done; you can “Undo” right away.

Manage a notification or a type

1. 1Press “Options” on the notification.
2. 2Choose “Mark as read”, “Mark as unread” or “Delete”.
3. 3To stop that kind choose “Mute this type”; adjust it later from “Preferences”.

Open a new support ticket

1. 1Press “New ticket” at the top.
2. 2Choose the “Topic” and write a short “Subject”.
3. 3Check “These articles might help” — you may find the answer right away.
4. 4Write the “Details” (at least 10 characters) and add “Attachments” if needed.
5. 5Press “Submit ticket”; it's linked to your membership SMA-MP-004812 automatically.

Reply to a ticket waiting on you

1. 1Open the ticket showing “The team is waiting for you” in “My tickets”.
2. 2Write in “Write a reply…”, and press “Attach file” if a document was requested.
3. 3Press “Send”; you'll be notified when the team replies.

Rate the service or reopen a ticket

1. 1Open a resolved ticket from the “Closed” tab.
2. 2Answer “How was your support experience?”.
3. 3If the issue isn't solved press “Reopen ticket”.

Reply to the team

1. 1If “The team is waiting for you” shows, type in “Write your reply…” under “Conversation”.
2. 2Press “Attach file” to add an image or document (remove it with “Remove”).
3. 3Press “Send”; you'll be notified when the team replies. You can also reply straight from your email.

Rate the service

1. 1Once resolved, pick a score under “How was your support experience?” from “Very poor” to “Excellent”.
2. 2Add an “Optional comment…” if you like, then press “Send rating”.

Reopen a ticket