Team management · supervisors · STF-11
Balanced load, respected SLAs
See each person's load against capacity, reassign by drag or in bulk, delegate during absences — with per-reviewer quality metrics.
- Open items0
- SLA compliance0%
- Overdue0
- Out of office0/ 6
Workload vs capacity
Updates live with every reassignment
- SA
Sara Al-Otaibi
System administrator
EscalationsSettingsCurrent load8 / 120 late 0 today96%
SLA
5.2
h median
31
done/wk
- FA
Fahad Al-Qahtani
Membership officer
ApplicationsRenewalsCurrent load15 / 122 late 1 todayOver capacity81%
SLA
9.8
h median
38
done/wk
- MA
Mona Al-Dosari
CPD reviewer
CPD reviewCredentialsCurrent load8 / 101 late 0 today93%
SLA
6.4
h median
27
done/wk
- KA
Khalid Al-Harbi
Finance officer
RefundsReconciliationCurrent load4 / 80 late 1 today98%
SLA
3.1
h median
19
done/wk
- AA
Abeer Al-Zahrani
Support agent
Support ticketsCurrent load12 / 141 late 1 today88%
SLA
4.6
h median
44
done/wk
- TA
Turki Al-Omari
Events coordinator
Away until 12 Oct 2026Current load2 / 81 late 0 today90%
SLA
7
h median
12
done/wk
Reviewer quality metrics
Throughput, handling time, correction & reversal rates — REV-13
Team SLA compliance
Target 90%
90%
- Within SLA168
- Late but closed17
- Late & open5
Applications queue under pressure
Fahad is over capacity with 2 overdue items. Suggestion: move overdue items to Sara.
Team work items
In board mode each column is a person — drag a card to reassign.
Type breakdown20 in this view
Rows
Showing 1–8 of 20