Skip to content

Control room

System administratorAll systems operational

Good morning, Sara

3 requests are past SLA — start there to keep the team on track.

Start with overdue Audit log
  • 0

    Waiting on you

  • 0

    Past SLA

  • 0

    Approved today

Open requests
0
8%vs last week
Past SLA
0
40%weekly improvement
Active members
0
1.8%this month
CPD activities to review
0
12%vs last week

Needs attention

Ordered by impact on members

7

My queue by SLA risk

The 6 requests closest to breaching SLA

All requests

Requests by category

Current cycle

26

requests

  • Student membership23%
  • Graduate membership23%
  • Mining Practitioner membership31%
  • Geology Practitioner membership15%
  • Professional Fellow membership8%

Incoming this week

Wednesday peak after the renewal campaign

SLA compliance

Share completed within SLA per stage

97%

Intake

Target 95%

88%

Officer review

Target 90%

92%

Committee

Target 90%

99%

Activation

Target 98%

Team workload

Open items per staff member

  • SA
    Sara Al-Otaibi9

    IT

  • FA
    Fahad Al-Qahtani14

    Memberships

  • MA
    Mona Al-Dosari7

    CPD

  • KA
    Khalid Al-Harbi5

    Finance

  • AA
    Abeer Al-Zahrani11

    Member services

  • TA
    Turki Al-Omari3

    Events

Recent activity

Live

Today

Wednesday, 7 October 2026

  1. 10:30

    Weekly credentialing committee

    Board room — 3rd floor

    MATAMA+1

  2. 13:00

    Technical interview — Competent Person

    Remote — Teams

    NAMA

  3. 16:00

    Close CPD award batch — Future Forum

    System task

    MA

  4. 19:00

    Rehearsal — Women in Mining meetup

    Association studio

    TAAA

Quick actions

Request inboxAssisted requestReview CPDCredentials committee