Settings
SLA & reference data
Working hours and holidays (Hijri & Gregorian) drive every request and ticket deadline, warnings and escalation. Reference lists are bilingual and feed every form.
Working hours / week
42.5
5 days
Upcoming holidays
5
Active SLA rules
8
Reference lists
8
Bilingual
Working week
Timezone: Riyadh (UTC+3)
Default: Sunday–Thursday; Friday and Saturday are the weekend.
Ramadan hours
Applied automatically through the 9th Hijri month
A 24 business-hour SLA equals 2.8 working days on this schedule.
Public holidays
The SLA clock pauses during these